A similar picture emerges when considering cross-departmental processes, which is hardly surprising. If businesses have sub-optimal processes within individual departments, they’re unlikely to have harmonious processes running across multiple functions. When asked to describe the cross-departmental processes in their business, 60% of IT leaders say they are ‘somewhat aligned’ compared with just 37% who describe them as ‘perfectly aligned’. This view is broadly in agreement with that of the business leaders we surveyed across the supply chain, process and operations, and 昀椀nance functions. Cross-departmental process alignment 60% IT All functions 37% 3% Perfectly aligned, Somewhat aligned, Not aligned, perfectly harmonious somewhat harmonious not harmonious 5% 38% 57% The Process Era is Here: IT Edition 9