Section 4 Tech investment in the process era Despite the barriers standing in their way, many businesses are already attempting to unlock the value opportunities in their processes and are investing in process optimization technologies. The majority of IT leaders say their organizations are either using process optimization tools or are planning to use them in the near future. More than half (53%) are already investing in process optimization technologies, while a further 31% plan to invest in the next three years. Process optimization tech investment 31% Plan to invest in the next 3 years 53% 16% Already No plans to invest investing in the next 3 years Alignment between IT and business has traditionally been tough so, as part of the cross-functional survey, we asked business leaders from supply chain, process and operations, 昀椀nance, and IT whether IT investments are fully aligned to business outcomes. The response is positive, with 72% agreeing and only around a quarter believing 81% IT investments could be better aligned. What’s more, a convincing 81% say IT is able to support the business at the speed required, indicating the central role IT of business leaders say IT is equipped with the tools now plays in supporting transformation. to fully understand and So, what types of tools and techniques are being used to identify and act on support the business value opportunities within existing business processes? The Process Era is Here: IT Edition 13