With more than three-quarters (78%) of IT leaders saying a lack of visibility is the biggest enemy to process excellence, the tools and tactics businesses are using today tend to focus on increasing visibility across processes so they can be optimized. Business Intelligence (BI) tools are most commonly used, especially in the US, while Robotic Process Automation (RPA) and Business Process Management (BPM) are also popular. Process mining tools are currently least likely to be used but they are an emerging technology and, as we’ll see later, a signi昀椀cant proportion of businesses are exploring their use. Techniques used for process visibility Business Intelligence (BI) tools 69% Business Intelligence: software that ingests business data and presents it in user- friendly formats such as reports or dashboards Use external consultants 56% Robotic Process Automation (RPA) 54% Robotic Process Automation: automation technologies that mimic back-of昀椀ce tasks such as extracting data, 昀椀lling in forms, and moving 昀椀les Business Process Management (BPM) Business Process 49% Management: a method for visually representing work昀氀ows, designed to help businesses model and understand Process mining tools processes more clearly 36% Process mining: a technology that discovers, monitors and improves actual processes by leveraging real-time and historical data Map them out internally using standard office software e.g. Excel for business processes and operations 34% The Process Era is Here: IT Edition 14