The outcomes of process optimization It’s clear IT leaders understand the need to optimize processes to meet their objectives, both at the function and organizational level. To get a deeper understanding of the speci昀椀c outcomes they’re achieving or believe can be achieved by using the process lever, we asked them to pick their top three. In the current economic climate, it’s no surprise that 昀椀nancial concerns such as revenue growth and cost reduction top the list, or that outcomes such as the 昀氀exibility to respond to change and reduced risk aren’t far behind. The top outcomes of optimized IT processes Revenue growth Employee satisfaction 51% 28% Cost reduction Exceptional customer experience 46% 28% Flexibility to respond to change quickly Optimize working capital 41% 25% Reduced risk ESG performance 31% 21% Fuel innovation 28% Processes fuel innovation in Europe IT leaders in DACH (38%), and the rest of EMEA (30%), are more likely to believe that optimizing processes will fuel innovation than those in the US (17%). Overall, enthusiasm for process optimization is high. But there are many obstacles in the way, causing businesses to pay a high price, as we’ll see in the next section. The Process Era is Here: IT Edition 7