Contents Introduction 3 Section 3 8 IT leadership in a time of Processes aren’t digital transformation running as they should Process optimization is being neglected Section 1 4 The process Barriers are getting in the way optimization imperative Businesses are paying a high price Harnessing AI and innovation Reducing costs and controlling Section 4 13 cash 昀氀ow Tech investment Adapting to change in the process era Process mining is gaining Section 2 6 traction Processes are the IT leaders are driving adoption lifeblood of organizations Process excellence is an The outcomes of process emerging discipline optimization Survey methodology 19 The Process Era is Here: IT Edition 2